Complimentary standard shipping on all laboratory orders over $200

    Refund & Replacement Policy

    Last updated 2026

    Research Use Only

    All products sold by This company are intended strictly for laboratory research use only and are not for human consumption, veterinary use, diagnostic use, therapeutic use, or personal use.

    Returns

    Due to the nature of research compounds, This company does not accept returns on opened, used, reconstituted, tampered, temperature-compromised, or improperly stored products. For safety, quality-control, and chain-of-custody reasons, most research compound sales are considered final once shipped.

    Replacement Eligibility

    A replacement may be issued if:

    • The wrong product was shipped
    • The product arrived damaged
    • The order was missing an item
    • The product was defective due to an error confirmed by This company

    Requests must be submitted within 48 hours of delivery confirmation and must include order details and photos of the package, shipping label, packing materials, and product received.

    This company reserves the right to deny requests that cannot be verified, are submitted outside the required timeframe, or involve products that have been opened, reconstituted, used, altered, mishandled, or stored improperly.

    Refunds

    Approved refunds are issued only to the original payment method used at checkout. Shipping fees are non-refundable unless the issue was caused by a This company fulfillment error. Refunds may take several business days to appear depending on your financial institution.

    Cancellations

    Orders may be canceled only before they have entered fulfillment or shipment preparation. Once an order has been packed, labeled, shipped, or transferred to the carrier, it cannot be canceled.

    Non-Refundable Situations

    • Carrier delays, weather delays, or customs delays
    • Incorrect or incomplete shipping addresses provided at checkout
    • Refused, unclaimed, seized, or destroyed international shipments
    • Products stored or handled improperly after delivery
    • Buyer’s remorse or change of research plans after fulfillment

    Disputes

    Please contact This company at our support email listed on the Contact page before initiating a chargeback or payment dispute so we can review and resolve the issue directly. We typically respond within 1–2 business days, Monday–Friday, 9:00 AM–5:00 PM (excluding holidays).