Shipping & Handling Policy

Research Use Only

All products sold by This company are intended strictly for laboratory research use only. Products are not intended for human consumption, veterinary use, diagnostic use, therapeutic use, or personal use. By placing an order, the purchaser confirms that they are qualified to purchase research-grade compounds and that all products will be used only for lawful laboratory research purposes.

Order Processing

Orders are typically processed within 1–2 business days after payment approval. Processing times may vary during high-volume periods, holidays, inventory checks, compliance review, or weather-related shipping delays.

Custom, special-order, or bulk orders may require additional processing time. Any extended processing timeline will be communicated after order review.

Shipping Methods

Products are shipped in lyophilized form unless otherwise stated on the product page. Standard and expedited shipping options may be available at checkout depending on destination, product type, and carrier availability.

For products requiring additional temperature protection, This company may use insulated packaging, cold packs, or expedited shipping methods when appropriate to help maintain product integrity during transit.

Shipping times shown at checkout are carrier estimates and are not guaranteed by This company once the package has been transferred to the carrier.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. This company is not responsible for delays, failed deliveries, lost packages, or additional shipping costs caused by incorrect or incomplete address information.

If an order is returned due to an incorrect address, refusal of delivery, or failure to retrieve the package, the customer may be responsible for reshipping costs.

Lost, Delayed, or Damaged Shipments

Once an order has been transferred to the shipping carrier, transit timing is controlled by the carrier. If a package is delayed, lost, or damaged in transit, please contact us at our support email listed on the Contact page so we can assist with the carrier claim process when applicable.

Claims for damaged, missing, or incorrect items must be submitted within 48 hours of delivery confirmation. Customers may be required to provide photos of the package, shipping label, packing materials, and product received.

International Orders

International customers are responsible for ensuring that research-grade compounds may be lawfully imported into their country or jurisdiction before placing an order. This company is not responsible for customs delays, import restrictions, seizures, duties, taxes, brokerage fees, or regulatory issues related to international shipments.

If an international shipment is refused, seized, destroyed, or returned due to customs or import restrictions, This company is not responsible for refunding the order or shipping charges.

Returns

Due to the nature of research compounds, This company does not accept returns on opened, used, reconstituted, tampered, temperature-compromised, or improperly stored products.

For safety, quality-control, and chain-of-custody reasons, most research compound sales are considered final once shipped.

Replacements

A replacement may be issued if:

• The wrong product was shipped
• The product arrived damaged
• The order was missing an item
• The product was defective due to an error confirmed by This company

Replacement requests must be submitted within 48 hours of delivery confirmation and must include supporting photos and order details.

This company reserves the right to deny replacement requests that cannot be verified, are submitted outside the required timeframe, or involve products that have been opened, reconstituted, used, altered, mishandled, or stored improperly.

Refunds

Approved refunds will be issued only to the original payment method used at checkout. Shipping fees are non-refundable unless the issue was caused by a This company fulfillment error.

Refunds may take several business days to appear depending on the customer’s financial institution.

Order Cancellations

Orders may be canceled only before they have entered fulfillment or shipment preparation. Once an order has been packed, labeled, shipped, or transferred to the carrier, it cannot be canceled.

Customer Support

For shipping, replacement, or order issues, please contact:

• Email: our support email listed on the Contact page
• Business hours: Monday–Friday, 9:00 AM–5:00 PM (excluding holidays)
• Response time: we typically respond within 1–2 business days

Customers are encouraged to contact This company directly before initiating a payment dispute so we have the opportunity to review and resolve the issue.